The abbreviations used in this contract are as follows.
1. WAYTOGO : Is the brand name of the internet platform belonging to Waytogo Software and Consulting Services Inc.
2. PLATFORM : The entire internet platform with the domain name www.waytogo.live and all supporting infrastructures.
3. VISITOR: Person or persons who visit and use the platform for informational purposes by reading without providing personal contact information.
4. CLIENT : Individuals or institutions who benefit from the services mentioned on the platform for a fee or free of charge, and who voluntarily provide personal, institutional, product and service information for this purpose.
5. PROFESSIONAL COACH : Refers to individuals who declare that they have the qualification of a professional coach through the WAYTOGO platform and have proven these declarations with official documents (certificates, accreditations, etc.).
6. USER : The general definition of all visitors, clients and professional coach users using the platform.
7. ONLINE PAYMENT SYSTEM: The online payment service provided for the execution of the service purchased by the client with the payment intermediary contracted by WAYTOGO, through credit card, debit card, banks under the terms and conditions specified in this Agreement.
8. ONLINE PAYMENT ACCOUNT: The protection account to which the payment system called Marketplace is connected, managed by Iyzico, which is a Payment Institution under the supervision of the Banking Regulation and Supervision Agency (BRSA), with which WAYTOGO cooperates for the execution of the Online Payment System Service.
9. AGREEMENT: WAYTOGO terms of use and privacy agreement.
10. LAW : Personal Data Protection Law No. 6698.
11. REGULATION: Refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette dated August 26, 2015 and numbered 29457.
1. This agreement has been established between "WAYTOGO" and the user who conveys the request for service from WAYTOGO through the application or platform.
2. By submitting a request for service through the WAYTOGO platform, the user accepts, declares and undertakes that they have read this entire terms of use agreement, understood its entire content and approved all of its provisions. The user must accept all the provisions of the terms of use agreement in order to receive services through WAYTOGO.
3. With this agreement, the principles of professional coaching services that the user will receive from the WAYTOGO platform are determined. While providing these services, WAYTOGO adheres to the rights and obligations within the framework of Consumer Protection Law No. 4077, Personal Data Protection Law No. 6698 and Regulations on Distance Contracts Platform Principles. By accepting this agreement, users are deemed to have accepted that they will act in accordance with the legislation. Transactions carried out by users with professional coaches by bypassing the WAYTOGO platform and/or all transactions not approved by WAYTOGO are outside the scope of this terms of use agreement. WAYTOGO does not accept any responsibility in this regard.
4. The PLATFORM brings together clients and professional coaches on an online platform. The purpose of the platform is to provide an electronic environment for clients to receive professional coaching and training from professional coaches in return for paying the package fees determined by the platform.
5. It is necessary to become a member of the platform in order to benefit from all the content on the platform. The terms of use and privacy agreement must be accepted to become a member of the platform. Membership is required to ask questions to coaches, make online meetings and receive coaching.
6. The client accepts and undertakes that the information they provide when registering to the platform is correct. Visitors under the age of 18 cannot receive service as clients. WAYTOGO reserves the right to take any legal action against persons who receive professional coaching by providing false information about their personal information. If WAYTOGO is informed by the professional coach that the client is under 18 years of age or among those who are not recommended to receive professional coaching during professional coaching, the professional coaching is immediately terminated and the client is removed from membership.
7. The client accepts that the information and ethical practices that professional coaches will provide during professional coaching do not bind WAYTOGO or the platform, but are only the professional coach's own coaching style. No responsibility is accepted for damages that the professional coach / third parties may suffer due to the ideas and opinions that the client will express on the platform, and for damages that the client may suffer due to the opinions that third parties will express. WAYTOGO will not be responsible for the reading of client data by unauthorized persons and for damages that may occur to member software and data.
8. WAYTOGO may monitor, record and store interactions ("Sessions") between clients, professional coaches and automated chat bots on the platform, including any audio, video or text. By this document, you accept the following: (i) monitoring, recording and storing of any Session you participate in, which may include your voice, image and communication ("Records"); (ii) WAYTOGO's storing and using these Records for its own internal business purposes, including but not limited to professional coach evaluation, professional coach training, artificial intelligence algorithm training, dispute resolution and development of the Platform and services provided through the Platform; (iii) these Records to parties in a Record (e.g., Clients and Professional Coaches); (iv) the use or disclosure of these Records by WAYTOGO to the extent required by laws or legal process or to the extent it deems necessary to enforce or protect WAYTOGO's rights or the rights of a third party; and (v) as otherwise agreed by you (for Professional Coaches, as specified in the Professional Coach cooperation agreement).
For WAYTOGO to use the Records for the limited purposes specified in this section or as otherwise agreed by you (to the extent it can be used to prevent its use, you waive all publicity, privacy or other rights under applicable laws and hereby grant a worldwide, non-exclusive right, you grant a fully paid, royalty-free, irrevocable, perpetual, sublicensable and transferable license under any intellectual property rights you may have in any Record or content for WAYTOGO to copy, modify, distribute and use such Record and content in accordance with the commercial purposes stated herein or as required by law or legal process. Notwithstanding the foregoing, as stated in our Privacy Policy, you may have certain options regarding access to Records or storage of Records.
You agree not to record, copy, redistribute, publish, publicly perform or publicly display any Session except as permitted by this Agreement. To the extent Records are made available to you by WAYTOGO, you agree to use them for your personal use only and not for further distribution or publication.
9. The client and professional coaches accept and undertake that they will not display or send any information, writings, visuals and any content that is especially illegal and against the law, containing threats, blackmail, insults, slander through WAYTOGO. In addition, illegal transactions bind the parties and WAYTOGO does not accept any responsibility.
10. WAYTOGO has the right to suspend its existing services for a period of time it wants for technical maintenance and requirements.
11. The client is solely responsible for the accuracy of the information they have provided during WAYTOGO membership and for the protection of user passwords. The client accepts, declares and undertakes that they will not share their membership information with anyone and that it is exclusive to them. WAYTOGO does not share the client's personal information with other clients or third parties. The client declares that they can benefit from WAYTOGO only for personal professional coaching, and that they cannot allow others to use any service in WAYTOGO for commercial or personal purposes. The client accepts that the security, storage, keeping away from the knowledge of third parties and unauthorized use of the access tools (username, password, etc.) to the system used are entirely the client's responsibility.
12. WAYTOGO has the authority to send informational e-mails to the registered e-mail addresses of its clients and informational messages to their mobile phones at any time in accordance with this terms of use agreement. If the client does not want, they can prevent these notifications from being sent to them by leaving the membership. However, if the client also gives permission while approving this user/privacy agreement, they will be deemed to have accepted the sending of informational e-mails to their e-mail address and informational messages to their mobile phone.
13. The client is responsible for the adequacy of the hardware and access services they are using to access the WAYTOGO platform, and cannot hold WAYTOGO responsible for not being able to access WAYTOGO services / not being able to use the services for these reasons.
14. WAYTOGO records and uses the IP address of its users to solve problems related to the platform.
15. The client accepts and declares that they know that the services they benefit from in return for a fee are services that include immediate performance, and that they cannot request a refund, offset or transfer by stating that they are not using the service in the membership types offered by WAYTOGO. No client can request any fee from WAYTOGO for not complying with this program. However, if the client notifies that they cannot benefit from this service due to force majeure, WAYTOGO may offer a new professional coaching package to the client or refund the fee if it sees a justifiable reason. WAYTOGO may always request the client to provide documents that prove the existence of force majeure.
16. The client's membership registration to WAYTOGO means that they have read all the articles in the user agreement and accepted all the articles in the user agreement. This Agreement has been concluded at the moment the client becomes a member of the platform and has entered into force at the same time.
ONLINE TRAININGS AND COACHING PACKAGES
17. WAYTOGO offers training and online coaching packages to clients. The maximum durations of the coaching packages offered are shaped according to the number of meetings in the package chosen by the client. When the maximum time expires, the package is reset. WAYTOGO's coaching packages are packages that are shaped according to how many coaching sessions (records) there will be, such as 2, 6, 8 or 10. The client can make the payment before or after the Chemistry Meeting.
18. Matching is made with the most suitable professional coach according to the result of the survey to be conducted by the client and is defined to their account. If the client does not want to continue with their current coach, they can have a 2nd Chemistry Meeting with another coach without paying an additional fee.
19. 2-session coaching packages will be completed within 2 months including the Chemistry Meeting, 6-session coaching packages will be completed within 6 months including the Chemistry Meeting, 8-session coaching packages will be completed within 8 months including the Chemistry Meeting, 10-session coaching packages will be completed within 10 months including the Chemistry Meeting. The completion times of the meetings are determined according to the number of coaching sessions.
20. The client can purchase these membership packages through credit card, debit card or other payment methods offered by WAYTOGO. If a refund to the client is accepted by WAYTOGO, a refund will be made with the client's purchase method. WAYTOGO may use one of the options of refund or suggesting a new professional coach to the client if the issues in Article 15 of the user agreement are valid.
21. Clients are provided with the option to use discount codes, if any, on the payment screen when purchasing membership packages. Discount codes offered to users are personalized and one-time only. Expired discount codes cannot be used on the site. WAYTOGO reserves the right to demand payment from the user with legal interest if it determines that an expired discount code has been used or the same code has been used more than once.
22. WAYTOGO may modify this Agreement from time to time, in whole or in part, at its sole discretion, or likewise apply new terms and conditions thereto (collectively "Updates"). As a rule, Updates will be made by sending e-mails or publishing announcements through relevant platforms and will come into effect as of the announcement date.
23. Within the framework of the project titled "Development of Artificial Intelligence Supported Auto-Supervision System in the Coaching Sector" with number 7240849 supported under TUBITAK 1507 Program 2024-2 Call, coaching sessions conducted on the WAYTOGO platform will be recorded anonymously and will only be used for analysis and reporting purposes in line with project objectives. These records will be stored in accordance with the relevant legislation and data security principles, and users are deemed to have agreed to contribute to this project.
24. The Istanbul Anatolian Courts and Enforcement Offices of the Republic of Turkey have jurisdiction in disputes related to this agreement.
